SHIPPING TIMELINE:
1. Your order will be dispatched within 1-2 business days and should arrive at your doorstep within 10 business days.
2. In rare cases, unexpected factors like weather, strikes, remote locations, or stocking issues may cause delays.
RETURN & CANCELLATION POLICY
RETURN / REPLACEMENT:
If you have received a wrong or damaged product, please raise a return / replacement request within 48 hours of the delivery by sending us an email at supportproducts@arthabiologicals.com with the following details:
- Order Number
- Details of your request or complaint
- Images or videos to support the request or complaint
Once all the details are received, we will examine it and notify you within a reasonable time. In case a replacement is approved for your complaint, you will be informed of the same, and a reverse pick-up of the product will be arranged & new product will be delivered within 10 working days from the date of pick-up along with new consignment tracking details.
For a successful return or replacement, both the mini carton (individual product packaging) and the outer carton (shipping packaging) are required.
Gift box/ Combo box orders are not eligible for return or replacement.
CANCELLATION:
If you wish to cancel your order, you can do so by sending us an email on supportproducts@arthabiologicals.com within 24 hours of placing the order. Alternatively, you can also call us at +91-7338249491 (Timings: 10:00 am – 05:00 pm IST Monday to Friday), within 24 hours of placing the order. Once orders have been dispatched, it cannot be cancelled.
Artha Biologicals may cancel orders without prior notice and may verify orders before shipping through verbal or written confirmation.
How will I receive the refund for my cancelled order?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days.
How long does it take to receive a refund for a cancelled order?
We will process your refund within 7 business days in case of cancellation of an order.